Damaged orders
Contact us within 7 days of delivery with the order number and photos of the product, packaging, and shipping label.
zikoiii
Return & Refund Policy
Returns and refunds
A simple policy for a personal-care product.
Because soap is a personal-care item, opened or used bars cannot be returned. We still make damaged, incorrect, or missing orders right.
Wrong item
If we shipped the wrong product, we will replace it or refund the affected item after review.
Change of mind
Unopened items may be eligible for return within 14 days of delivery. Return shipping is the buyer responsibility unless the error was ours.
Refund timing
Approved refunds are returned to the original payment method. Bank or card processing times vary by provider.
Final sale
Gift cards, opened soap, custom gift notes, and limited holiday bundles may be final sale unless damaged or incorrect.
For support, email hello@zikoiii.com with your order number.